Documentation

The Advisor is a conversational interface that serves as your primary way to interact with the platform. It understands natural language and routes your requests to the appropriate agents.

What you can ask

Analyze spending patterns across categories. Find and compare vendors for any service. Request live quotes from multiple suppliers. Benchmark a price against market data. Surface savings opportunities in existing contracts. Track the status of active procurement campaigns.

How it works

Messages are processed through a multi-model pipeline that classifies intent, extracts parameters, and dispatches work to the right agent. Responses include structured data (benchmark cards, vendor comparisons, savings estimates) alongside conversational explanation.

The platform maintains pricing benchmarks across 200+ procurement categories, from office supplies and janitorial services to IT infrastructure and professional consulting.

How benchmarks are built

Market data is aggregated from public contract databases, vendor-submitted pricing, and anonymized transaction data across the platform. Each benchmark includes percentile rankings (25th, 50th, 75th, 90th) so you can see exactly where a quote falls relative to market.

Regional adjustments

Benchmarks are adjusted for geography. A cleaning contract in San Francisco will have a different baseline than one in Memphis. The system accounts for cost-of-living indices, local labor rates, and regional supply density.

When live quotes are needed, the Calling Agent contacts vendors by phone using voice AI. Campaigns run in parallel, reaching multiple vendors simultaneously rather than sequentially.

Campaign lifecycle

Each campaign moves through four stages: queued, in-progress, quotes-received, and completed. You can monitor status in real time from the dashboard. Calls typically complete within 15 minutes of launch.

Transcripts

Every call produces a full transcript, available immediately after the conversation ends. Transcripts include extracted data points (quoted price, availability, terms) alongside the raw dialogue, so you have both structured data and full context.

Upload any contract (PDF or DOCX) and the platform extracts key terms, flags risks, and generates actionable recommendations.

Risk flagging

The system automatically identifies auto-renewal clauses, price escalation language, early termination penalties, liability caps, and non-compete restrictions. Each flag includes the exact clause reference and a plain-language explanation of the risk.

Recommendations

Beyond flagging, the platform suggests specific modifications: tighter termination windows, removal of auto-renewal, price caps tied to CPI, and alternative language for high-risk clauses. Recommendations are prioritized by financial impact.

Every procurement request tracks the difference between the initial benchmark (or highest quote) and the final price you pay. This is recorded as verified savings.

Cumulative reporting

Savings accumulate across all requests and are visible on your dashboard in real time. Filter by category, time period, department, or vendor to understand where the most value is being captured.

Exports

Download savings reports as CSV or PDF for internal stakeholder reporting, budget reviews, or board presentations. Reports include per-request breakdowns with full audit trail.

Ceven connects to your existing tools so procurement activity stays visible across your organization.

Plans

Team management

Invite team members by email from Settings. Assign roles (Admin, Member, Viewer) to control who can create requests, approve purchases, and manage billing. All activity is logged per user for audit purposes.

Billing portal

Manage your subscription, update payment methods, and download invoices from the billing section of your dashboard. Plan changes take effect immediately with prorated billing.